Stay safe when you deal on LokalGig

• Use milestone-based payments — pay per deliverable, not the full amount upfront to someone you haven’t worked with.
• Agree on scope, timeline, deliverables, number of revisions, and price in writing before starting. A clear written agreement prevents disputes.
• Break large projects into smaller milestones so payment is released progressively as each stage is completed.
• Use trusted Malaysian payment channels — FPX and DuitNow are regulated by Bank Negara Malaysia and use bank-grade encryption.
• Beware of overpayment scams: someone sends a payment that “accidentally” overpays, then asks you to refund the excess. The original payment later bounces.
• Keep all payment receipts and transaction records — you’ll need them if a dispute arises.

• Keep all conversations documented — screenshots, chat history, and emails are your best evidence if something goes wrong.
• Never share sensitive personal information: IC number (NRIC), passwords, OTPs, bank login details, or copies of government-issued IDs. Legitimate users will never ask for these.
• Do not click on suspicious links or download unknown files from people you’re dealing with — they may contain malware or lead to phishing sites.
• Be wary of anyone who pushes to move communication to a different platform before a deal is agreed.

• Enable two-factor authentication (2FA) on your LokalGig account and all related email / banking accounts.
• Use strong, unique passwords — do not reuse passwords across platforms.
• Never share your login details or financial information with anyone.
• Keep your devices, operating systems, and apps updated with the latest security patches.
• Regularly monitor your financial accounts for unusual activity or unauthorized transactions.

1. Stop all contact with the suspected scammer immediately. Do not send further payments or click any links they send.
2. Call 997 — the National Scam Response Centre (NSRC) hotline. Available 24/7. They can temporarily freeze “mule” accounts.
3. Contact your bank immediately via their 24/7 scam hotline to request transaction freezes or reversals. Use the “Kill Switch” in your banking app to freeze your account if needed.
4. Gather and preserve evidence: screenshots of the scammer’s profile, all message exchanges, transaction receipts, phone numbers or email addresses used.
5. File a police report at your nearest PDRM station (Commercial Crime Investigation Department / CCID).

If you encounter a suspicious listing or user, use the ⚑ Report button on any gig page. Reports are reviewed by our team and actioned within 24 hours. Sign in is required to submit a report.